Directive (EU) 2019/882 covers specified products and services. Its scope includes ecommerce services provided to consumers after 28 June 2025.
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EU ecommerce / Directive (EU) 2019/882
A practical evidence framework for product, checkout, account and support journeys across PrestaShop and WooCommerce.
Legal fact
Directive (EU) 2019/882 covers specified products and services. Its scope includes ecommerce services provided to consumers after 28 June 2025.
The Directive sets accessibility requirements through national transposition. Applicability, transitional provisions, fundamental-alteration or disproportionate-burden assessments and national enforcement need case-specific review.
Microenterprises providing services are exempt from the accessibility requirements identified by the Directive; merchant status and national implementation still need to be checked rather than inferred from store size alone.
Technical interpretation
Test complete ecommerce journeys: product discovery, product information, cart, checkout, payment handoff, account, order communication and support information.
Acceptance should cover keyboard operation, focus order and visibility, names and instructions, errors, zoom or reflow, contrast and assistive-technology output in the actual theme and plugin combination.
Automated scans can identify some issues, but they do not prove that a customer can understand and complete the journey.
CMS implications
Test the active theme, catalogue and checkout templates, account and order flows, module-owned interfaces, validation messages and merchant-authored content together.
Test the active theme, block or classic cart and checkout, product and account templates, extension-owned controls, errors and payment handoffs together.
PsDevs software capability
Decision checks
Limitations
Official sources
Legislative text controls. Institutional guidance supports interpretation but does not replace legal review of the relevant national rules and facts.