Module 1.8.0 · PrestaShop 1.6.1–9.x
EU Withdrawal Manager turns online withdrawal requests into a traceable returns workflow for registered and guest customers, with total or partial requests and structured merchant follow-up.
Product overview
The customer sees the selected scope and must make an explicit statement before EUWM creates a withdrawal request.
Fit and limits
Designed for
Scope and responsibilities
Why this module exists
Directive (EU) 2023/2673 amended the Consumer Rights Directive and inserted Article 11a. It establishes an online withdrawal function framework for covered consumer distance contracts concluded through an online interface where a withdrawal right exists.
Member States were required to apply national measures from 19 June 2026. Merchants still need to check the rules that apply in each market and contract.
EU Withdrawal Manager implements an online withdrawal workflow in supported PrestaShop environments. It supports the operational sequence; merchants remain responsible for deciding whether a contract is covered and for processing payment refunds.
Read the regulatory backgroundArticle 11a defines the customer statement, distinct confirmation and durable acknowledgement framework.
An affected store must connect the customer-facing function to orders, records, notifications and merchant follow-up.
EUWM also supports total and partial product or quantity selection. Partial selection is not a universal Article 11a interface requirement.
Customer workflows
Each path connects the customer submission, durable acknowledgement, stored case history and Back Office management.
Included workflow
The registered customer selects the complete eligible quantity and receives a durable acknowledgement.
This path uses the same customer submission, acknowledgement and Back Office lifecycle shown in the product views below.
Merchant workflow
EUWM keeps history and actor context as the request moves from submission to return, review, economic follow-up and completion.
Refund coordination
What EUWM does
Payment processing
Product capabilities
Notifications, document options and store context support the complete request lifecycle.
Synchronous HTML and text templates with recorded delivery attempts.
German, English, Spanish, French, Italian, Dutch, Polish and Portuguese.
Blank and prefilled forms. A PDF does not submit a withdrawal.
Shop-scoped configuration for multistore installations.
Handles eligible Pack items and quantities in the request.
Exact selected eligible quantities remain part of the case.
Data and privacy
EUWM includes data export, conditional anonymization and configurable retention tools. Merchants remain responsible for lawful use, privacy information, retention choices and handling data-subject requests in their own context.
They hold order/shop links, identity and declaration snapshots, selected products and quantities, states, timestamps, notifications, incidents, stock and refund evidence.
The raw token is stored in the PrestaShop cookie; only its hash is stored in the database. Temporary access and rate-limit data is short-lived.
PDFs are generated in memory and streamed. Back Office CSV exports are streamed rather than retained as module files.
Closed-record retention is 2–20 years per shop, with a six-year default. The default is not a universal statutory period.
Eligible terminal records are anonymized after the chosen period. Holds, open incidents, pending refunds and missing final dates prevent anonymization.
Export covers selected module data. Deletion conditionally anonymizes eligible records; it does not mean every record is immediately deleted.
Uninstall removes active integration and temporary security data while preserving historical requests and economic evidence.
Customer withdrawal content stays within PrestaShop. Licensing and update services use installation and merchant technical metadata only.
5 interface views
Reference screenshots captured on PrestaShop 8.2.7 with synthetic store data and the English interface. Downloads cover PrestaShop 1.6.1–9.x, and the module interface supports eight languages.
FO-001 · Front office
A guest starts with the order email and reference. EU Withdrawal Manager 1.8.0 interface with synthetic store data in a reference store.
Select the image to open a viewport-fitted preview.
PrestaShop 1.6.1–9.x compatibility
Each published ZIP is verified for the exact PrestaShop version listed below. Choose your store version before buying; the purchase email contains the matching download.
| PrestaShop | PHP | Result |
|---|---|---|
| PrestaShop 1.6.1.24 | ≥ 7.1 | Verified |
| PrestaShop 1.7.0.6 | ≥ 7.1 | Verified |
| PrestaShop 1.7.6.9 | ≥ 7.1 | Verified |
| PrestaShop 1.7.8.11 | ≥ 7.1 | Verified |
| PrestaShop 8.0.4 | ≥ 8.1 | Verified |
| PrestaShop 8.1.7 | ≥ 8.1 | Verified |
| PrestaShop 8.2.7 | ≥ 8.1 | Verified |
| PrestaShop 9.0.3 | ≥ 8.1 | Verified |
| PrestaShop 9.1.4 | ≥ 8.1 | Verified |
Product resources
Review installation requirements, configuration, workflows and product changes before deploying the module.
Fit questions
Answers stay within the verified product and commercial policy boundaries.
EU Withdrawal Manager 1.8.0 supports PrestaShop 1.6.1–9.x, with separate verified downloads for PrestaShop 1.6.1.24, 1.7.0.6, 1.7.6.9, 1.7.8.11, 8.0.4, 8.1.7, 8.2.7, 9.0.3 and 9.1.4. Select the exact version of your store before buying. Your purchase email includes the corresponding ZIP download.
Yes. EUWM supports registered and guest customers through both total and partial request workflows.
Yes. Total and partial requests were verified. Partial behavior is limited to selected eligible products and quantities.
Yes, within the licensed PrestaShop installation. EUWM supports shop-scoped multistore configuration and Pack item and quantity handling. Themes and third-party modules should still be reviewed for the store environment.
No. The merchant processes the monetary refund through their payment provider or bank, then records the reference, notes and result in EUWM alongside stock and credit-slip actions.
EUWM includes thirteen HTML and text notification families in German, English, Spanish, French, Italian, Dutch, Polish and Portuguese. Authorized blank and prefilled PDF forms support the workflow; a PDF does not submit a request or process a refund.
The perpetual licence covers one production installation and one associated staging installation, with multistore included within the licensed installation. Product downloads, activation, validation and perpetual updates are managed through licensed PsDevs access.
Six months of support covers installation, configuration, use and reproducible EUWM defects. It excludes customization, third-party modules, hosting or server work, and general store maintenance. No public SLA is offered.
Module 1.8.0 · PrestaShop 1.6.1–9.x
Use the documentation and product views to confirm technical fit. For requirements outside the supported workflow, define a custom PrestaShop addon.
Yes. Product documentation and version information are linked from this page, covering installation requirements, configuration and the customer and Back Office workflows.
Yes. Select an available PrestaShop version, enter your email and complete secure checkout. After payment confirmation, the email contains your licence and compatible ZIP download.