Directive (EU) 2023/2673
Online withdrawal function for EU ecommerce
Official EU sources, applicability caveats, merchant workflow and PrestaShop or WooCommerce implementation decisions for Article 11a.
EU application date reached · national law varies
- Merchant
- Map contract scope, customer statement, confirmation and acknowledgement ownership.
- PrestaShop
- Account/order entry, guest path, case states and durable communication.
- WooCommerce
- Account/order request and evidence workflow; no packaged product is claimed.