Sales are closed. No support channel is presented as operational until its ownership and response process are approved.
Support areas
Pre-sales
Product scope, published compatibility, licensing and purchase questions.
Channel: to be published before sales open.
License and updates
Activation, installation allocation, update entitlement and release access.
Channel: to be published before sales open.
Technical
Reproducible module behaviour, configuration and verified integration issues.
Channel: to be published before sales open.
Billing
Order, payment, invoice and refund-policy questions.
Channel: to be published before sales open.
Before requesting technical support
- Check the documentation.
- Review the changelog.
- Prepare the published module version, PrestaShop version and a reproducible description without customer personal data.