Documentation · Public reference
Back-office operations
Request review, lifecycle, return inspection, stock, credit-slip and refund recording.
- Version
- EU Withdrawal Manager 1.8.0
- Applicability
- PrestaShop 1.6.1–9.x · nine verified versions · PHP ≥ 7.1 for 1.6.1/1.7.x ZIPs; PHP ≥ 8.1 for 8.x/9.x ZIPs
- Updated
Case lifecycle
Use the request list and order-linked panel to review the shop, request type, selected scope and current state.
Advance the case through the applicable return, inspection, economic follow-up and closure states while preserving its history.
Returns, stock and refunds
Record received, accepted and restockable quantities. Reintegrate only explicitly approved stock and create the linked native PrestaShop OrderSlip where applicable. Process the monetary refund through the payment provider or bank, then record its reference, notes and result in EUWM.
Communication and records
EUWM records notification delivery attempts, incidents, state changes and actor context in the case history. Privacy and retention controls remain subject to the shop's lawful-use and retention decisions.