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Customer workflow

Registered and guest customer paths for total and partial withdrawal requests.
Version
EU Withdrawal Manager 1.8.0
Applicability
PrestaShop 1.6.1–9.x · nine verified versions · PHP ≥ 7.1 for 1.6.1/1.7.x ZIPs; PHP ≥ 8.1 for 8.x/9.x ZIPs
Updated

Scenario matrix

Registered customer · total eligible selection

Registered customer · partial eligible products or quantities

Guest customer · total eligible selection

Guest customer · partial eligible products or quantities

Submission sequence

  1. Identify the order through the customer account or, for guests, with the order reference and email address.
  2. Select the eligible products and quantities.
  3. Review the withdrawal statement and confirm it explicitly.
  4. Keep the durable acknowledgement provided after submission.